Arrow Escape — Support

Official support for the Arrow Escape mobile game.

Support Email: support@arrowescapes.net
Privacy Email: privacy@arrowescapes.net

Subscription Issues

Confirm that you are signed in to the same Apple App Store or Google Play account used for purchase. Include your device model, platform, game version, subscription plan, and a description of the issue when contacting support. Do not send passwords, payment-card details, private keys, or service-account files.

Restore Purchases

Open the Premium Shop and select Restore Purchases while connected to the internet and signed in to the original store account. Restore Purchases may restore eligible subscription entitlements. It does not recreate consumable Coins that were already used.

Coin Purchase Issues

If a Coin purchase completed but Coins did not appear, restart the Game while online and contact support with the platform order reference and product name. Do not send full payment details. Refunds are handled under the applicable App Store or Google Play process.

Rewarded Ads

A reward is provided only after the advertising provider confirms successful completion. If an ad is unavailable, fails to load, loses connectivity, or is closed early, the reward may not be granted. Contact support with the device, platform, approximate time, placement, and what occurred.

Premium Access

Premium access is based on the active entitlement reported by the applicable store and purchase-verification service. If access is missing, verify your connection and store account, then use Restore Purchases.

General Support

For gameplay, technical, purchase, subscription, or accessibility assistance, email support@arrowescapes.net. Include your device model, operating-system version, game version, and a concise description of the problem.